A Q&A with Santa, and Fleet Manager Mrs Claus, of North Pole Inc
Everybody understands the importance of great customer service to the success of a business.
If your customers believe they're not getting the service they deserve, they'll go elsewhere, and who can blame them given the competitiveness of the vast majority of industries today.
Offering fantastic customer service helps you retain existing clients and produces a reputation others will envy.
Customer loyalty is something earned over time, so ensuring service is consistently excellent is now more important than ever.
Reassuringly for you and your business, fleet management technology from Navman Wireless gives you total visibility and control over your entire mobile workforce. Instant access to essential vehicle information such as locations, distances, arrival times and stationary hours can empower you to exceed even the greatest of expectations.
You'll be able to respond to customer queries quickly and with pinpoint accuracy, filling your customers with a confidence that will help to strengthen your reputation.
Telematics is unfortunately no longer the luxury addition to your business that it once was. The ability to instantly locate your vehicles and be able to give factual reporting information back to your customers is now expected norm as a large proportion of your competitors will be able to offer their customers with this information.
Technology has changed Business' and with that so have the expectations of your customers. We all now expect to be able to be given factual information instantly.
Five years ago vehicle telematics gave your business the edge over your competitors. In 2015, it simply means that you're contending.
If customer service is something your business takes seriously, then click here to find out how to invest in a telematics solution from Navman Wireless today.
[video]https://www.youtube.com/watch?v=KnSrN5dvj_Q[/video]
Adam Lamont is a??Senior Sales Associate at Navman Wireless who covers ??the West Midlands, Cheshire and Mid Wales. His main focus is helping businesses to realise the potential of reducing their fleet costs and improving productivity from their staff. ??