A Q&A with Santa, and Fleet Manager Mrs Claus, of North Pole Inc
Companies that have ??staff out on the road are rapidly implementing tracking solutions.
For those that don't know, van tracking entails installing a tracking device inside a vehicle which sends data to a central server and allows business management to??track a fleet from their company headquarters.
The information is relayed using satellites that send information about a vehicle's speed, position and direction.
But, how can utilising??this technology to track your vans benefit your business?
??Savings:
It's no secret that a van tracking system helps to reduce running costs. By specifically targeting staff who speed, drive recklessly and use vans outside of work your fleet will waste less fuel, maintenance bills will fall, and in some cases, you might even reduce insurance premiums.
John Lunt, Managing Director at Midland Door Services, who have a fleet of seven vans, recently told us above the savings he'd made from overtime costs since his business embraced van tracking.
"I've calculated that it's saving me ??28,000 a year in overtime outlays. It used to cost me up to ??100 a week per vehicle, just for fuel used by staff outside of work. By prohibiting private use of our vans and being able to monitor that with total accuracy, I'm saving myself over ??30,000 a year in fuel."
Productivity:
Van tracking improves the productivity of your staff by giving you detailed information on the whereabouts of vehicles at all times; so it's far easier to keep an eye on employee activities throughout the day.
Ian Jarvis, Financial Controller at Canal River Trust spoke to us about how telematics have overseen a spike in productivity.
"Since we began using the Navman system we have reviewed how we work which has led to new working procedures, resources and a massive productivity improvements." ??
Customer Service:
Offering fantastic customer service helps you retain existing clients and produces a reputation others will envy. Customer loyalty is something earned over time, so ensuring service is consistently excellent is now more important than ever.
The ability to instantly locate your vehicles and be able to give factual reporting information back to your customers is now expected, as a large proportion of your competitors will be able to offer their customers with this information.
We asked Jim Norton from Warburton's, one of our valued customers since January 2014, about how tracking systems have had a positive effect on customer service.
"The high quality of our products together with consistently high levels of customer service is very important to Warburtons, and the tracking systems provided to us by Navman Wireless play a critical part in what we do. Whilst our customer service was already at a high level, we wanted to improve it further, which this technology is helping us to do.
"We can see when a vehicle arrives at a delivery, how long the call took and when it left. We now have visibility of our customer service performance immediately."
The above is just the tip of the iceberg when it comes to the benefits that van tracking software can bring. If you run a fleet based business, it is about time to consider bringing your operations up to date, making use of advanced technology in order to not only improve your operations, but also your efficiency, profitability and customer service.