Challenge:
Operating support vehicles at large, international airports is a complex and dangerous undertaking. To ensure that vehicles and drivers can operate safely and in compliance with regulations, OCS Group required complete visibility of its entire fleet. Additionally, the company needed a system that was airside compliant, capable of safeguarding the business in case of an incident by providing crucial driver data, including individual driver identification and performance metrics. Furthermore, improving airside efficiencies to enhance customer satisfaction remained a key objective for OCS Group, necessitating a solution that could streamline operations effectively.
As a service provider in an industry that’s so reliant on delivering everything in a timely manner, DIRECTOR has had a really positive impact on streamlining operations, meaning we can continue to provide excellent, reliable customer service.
- Stephen Blunn, Fleet Manager
Solution:
OCS Group's mixed fleet is now connected to Teletrac Navman’s award-winning DIRECTOR platform, which provides fleet managers with real-time visibility of all vehicles, helping to maintain the business's service standards. Given the unique environment of airport operations, where multiple drivers may operate the same vehicles, DIRECTOR equips OCS Group with essential tools to identify individual drivers in the event of an accident. The platform also allows the monitoring and recording of driver performance, enabling the provision of training support when needed. Importantly, it offers invaluable evidence for making or defending claims. Additionally, the connected platform supplies transport managers with reliable data, facilitating the dispatch of vehicles based on location and availability to optimise service response times.
We now have complete visibility of our mixed fleet at any given time, which has helped us co-ordinate jobs efficiently. The data DIRECTOR provides has helped safeguard us as a business, giving both managers and drivers peace of mind.
Results:
The implementation of the DIRECTOR platform has yielded significant benefits for OCS Group in terms of fleet management and customer service. The key outcomes include:
- Complete Fleet Performance Visibility: OCS Group now enjoys 100% visibility of its fleet’s performance at any given time, allowing for better coordination of jobs and efficient operations.
- Evidence in Case of Incidents: The system provides essential data that serves as evidential proof in the event of an incident, ensuring the business is safeguarded against potential claims.
- Enhanced Customer Satisfaction: With improved operational efficiencies, OCS Group can deliver a higher standard of service, leading to increased customer satisfaction.
About OCS Group:
OCS Group is an international supplier of essential services to facilities and premises around the world. As part of its offering, OCS Group provides support services to airports and has been a trusted specialist in the sector for more than 50 years. By providing UK airports with a range of the very latest specialist airside vehicles, OCS Group ensures that passengers, luggage, and flight consumables are all on board in the right place at the right time, ready for take-off.