Challenge:
Before implementing telematics, Robert Heath Heating (RHH) experienced a significant lack of visibility into its fleet’s performance. This deficiency resulted in costly inefficiencies across the organisation and made the daily coordination of drivers a challenging task. The absence of vehicle maintenance software led to growing expenses due to unmanaged vehicle health, resulting in costly repairs and unplanned downtime. With numerous valuable assets off the road at any given time, the company struggled to meet customer demand, which adversely affected profit margins. Additionally, insurers were increasingly demanding fleet data, and without detailed vehicle tracking, insurance premiums became yet another unmanageable cost.
We saw improvements from the moment Teletrac Navman’s system was installed. Primarily, having an oversight of the fleet has improved engineer appointment management across the UK. We can better direct engineers to jobs & provide real-time updates to customers, which has further improved our customer satisfaction ratings.
- Richard Fowler, Fleet Administrator
Solution:
To address these challenges, Robert Heath Heating implemented Teletrac Navman’s award-winning DIRECTOR platform, an advanced fleet tracking system that provides transport managers with real-time data, such as vehicle tracking and driver performance, through a single, user-friendly interface. This solution afforded the business complete visibility over its vehicles and drivers, enabling effective workflow management, improved customer expectations, and better monitoring of fuel usage and driving time. DIRECTOR supplied RHH with the necessary data to pinpoint areas for cost savings and operational efficiencies. Additionally, the monitoring of driver behaviour equipped RHH with insights to promote safer driving practices, thereby minimising accidents. Teletrac Navman’s vehicle maintenance software allowed RHH to closely oversee the overall health of its fleet, ensuring vehicles remained roadworthy and compliant with scheduled maintenance checks.
The ability to report on fuel usage and driver hours also enabled us to improve productivity and reduce overall costs. Driver behaviour monitoring, thanks to scorecards and league tables, has also meant driving accidents are down by a very significant 60%, which has lowered insurance premiums whilst helping to keep our drivers safe.
Results:
The introduction of the DIRECTOR platform has led to significant advancements for RHH, enhancing operational efficiency and customer service. Notable improvements include:
- Fuel Efficiency Gains: The fleet has achieved an average fuel saving of 10% across all operations, contributing to reduced operational costs.
- Increased Safety: The monitoring of driver behaviour has led to a remarkable 60% reduction in accidents, enhancing the safety of both drivers and the public.
- Enhanced Customer Experience: The ability to provide real-time updates and better manage engineer appointments has resulted in improved customer satisfaction ratings throughout the business.
About Robert Heath Heating:
Established in 1979, Robert Heath Heating (RHH) specialises in providing reliable, affordable domestic and commercial gas heating services to its nationwide customer base, which includes housing associations and local authorities. The business coordinates its fleet from its head office in London, supported by regional offices in Exeter, Leeds, Isle of Wight, and Aberystwyth, all of which help deploy 170 vehicles to 100,000 UK properties.