Challenge:
Nurture Landscapes operates a large fleet which services thousands of corporate and private sites across the UK, specialising in grounds maintenance and winter gritting services, predominantly within the corporate sector.
As the Gritting department experienced a significant growth period, doubling the number of locations it services from 4000 to 8500 sites, the need for more streamlined processes became evident - particularly given the business has adopted a strategy of acquiring similar likeminded businesses in order to expand its national presence, and fleet, in order to deliver a complete service to its client base.
Nurture Gritting’s operations were facing challenges due to the fleet not having a uniformed telematics solution. Instead, there were four different suppliers, resulting in myriad data points and formats and therefore very challenging at times to efficiently report on job progress and real-time asset location.
Having several different telematics suppliers was not working for us, making our lives harder when it’s supposed to do the opposite. Teletrac Navman’s user-friendly and intuitive TN360 fleet management platform, combined with our account manager’s dedication to providing a best-in-class service made it an easy decision to make them our sole telematics partner.
- Joe Young, National Operations Manager at Nurture Landscapes - Winter Gritting
Solution:
After a full audit, National Operations Manager, Joe Young, chose Teletrac Navman, its AI-enabled TN360 fleet management platform and OBDII-fitted GPS trackers for Nurture Gritting’s entire fleet of 746 vehicles.
With TN360, Joe now has a real-time, bird's-eye view of the fleet. By geo-fencing each job, TN360 reports on start and end time as well as area covered. Reports are then included in the client invoice, which is produced and sent automatically once the geo-fence is exited, this is thanks to TN360’s integration capabilities with other operational software.
The performance of the drivers can also be monitored on the road with data provided on speed and harsh braking or cornering, which is particularly important given the business operates near or on hospital, school, and factory premises, where health and safety is paramount.
Additionally, this more sophisticated way of reporting on job completion has become a key reason in Nurture’s Gritting’s success in securing additional new contracts across the UK.
While TN360’s features and smart platform were key considerations in the decision-making process, Teletrac Navman’s personal touch and attention to its customers also played a big part.
Results:
1. The decision to bring one single telematics supplier across the growing fleet has not only made a positive change to the business’ operations, but it has also improved overall client satisfaction
2. Providing tracking images on service reports as proof of completion Nurture Gritting’ cash flow and bottom line have been positively impacted
3. Driver performance monitoring has eliminated any discrepancy in health and safety discussions with drivers, refining their driving behaviour on a job site
4. By digitally transforming its operations with best-in-class technology, Nurture Gritting has secured new clients by showcasing its professionalism in job management, reporting and completion
Our account manager, Sarah, has been instrumental in us making the full switch to Teletrac Navman. Not only has she been proactive in helping us design and deploy the best solution to meet our needs, but she has facilitated the right training with our team to ensure we can get the maximum out of TN360 - she’s always on hand and we greatly appreciate that level of client support.
- Joe Young
About Nurture Landscapes:
Nurture Landscapes, part of Nurture Group, provides Grounds Maintenance, Interior & Exterior Plant Displays, Winter Gritting, Pest Control & Arboriculture services to clients predominantly within the corporate sector.
Its clients span across a diverse and broad range of disciplines, from corporate headquarters, science parks, shopping centres, business and industrial parks, to leisure facilities, schools, sporting venues, hotels, universities, public open spaces and the public sector.
As a carbon neutral business in compliance with the global PAS 2060 standard, the group has been successful in nurturing lasting relationships with its clients, colleagues and supply partners.