Challenge:
Highland Surfacing and Contracting Ltd faced significant challenges following its decision to expand its fleet with more small construction plant vehicles. The increase in fleet size led to higher insurance premiums due to the high value of the assets and the industry's susceptibility to theft of these specific vehicles. Additionally, employees often worked in remote areas with limited signal, making it difficult to communicate with drivers and provide real-time updates to suppliers or customers regarding delivery times. The complexity of operations, involving numerous plant shifts and vehicle movements, necessitated improved visibility to optimize dispatching and minimize fuel and time wastage.
Without a doubt, the DIRECTOR platform has enabled us to make smarter business decisions thanks to the data-driven insights it provides. Overall, we couldn’t be happier with Teletrac Navman’s software and customer service.
- Robert MacKenzie, Transport Manager
Solution:
To address these challenges, Highland Surfacing & Contracting Ltd implemented Teletrac Navman’s award-winning DIRECTOR platform, which allows for real-time tracking of every vehicle in the fleet. This solution has not only reduced insurance premiums but also provided business owners with greater peace of mind by enabling them to track and locate their assets effectively. The enhanced visibility has allowed the company to maintain its excellent customer service by offering real-time updates to clients, such as estimated arrival times. Transport managers can coordinate the fleet based on vehicle proximity to upcoming jobs, contributing to reduced mileage and improved response times. Moreover, the ongoing technical project management from Teletrac Navman’s Professional Services team ensured a tailored approach, with regular meetings and training to maximise the benefits of the system.
The ongoing support of the Teletrac Navman Professional Services has helped ensure DIRECTOR is running in line with our company’s goals, which has meant we’ve been able to get the greatest possible return on our investment with their careful planning and support.
Results:
The implementation of the DIRECTOR platform has led to significant improvements for Highland Surfacing & Contracting Ltd. The key outcomes include:
- Enhanced Fleet Tracking: With all vehicles connected to DIRECTOR, the company enjoys 100% visibility with real-time tracking, which has not only improved asset security but also helped reduce insurance costs.
- Improved Customer Communication: The ability to provide real-time updates to clients regarding estimated arrival times has strengthened customer relationships and satisfaction.
- Increased Operational Efficiency: Transport managers can now dispatch jobs more effectively based on vehicle location, resulting in reduced mileage and improved response times.
About Highland Surfacing & Contracting:
Highland Surfacing & Contracting Ltd provides quality, affordable paving for customers in the Scottish Highlands and Islands. Founded in 2013, the business prides itself on its exceptional customer service and ability to cover vast and remote areas. Working with highly skilled professionals in the industry, the company specializes in surfacing roads, car parks, airfields, and footpaths with its 34-strong mixed fleet of small construction plant vehicles, HGVs, and vans.