Challenge:
Graham Environmental Services (GES), Scotland’s largest independent pest control firm, has experienced rapid growth due to its strong reputation for professionalism and success. This growth necessitated an expansion of their fleet to meet the increasing number of contracts across Scotland. However, as the fleet size increased, so did the dispersion of drivers and vehicles across the country, making it difficult to ensure that all vehicles remained compliant and in good working condition. This was particularly crucial for contracts with NHS sites, which require fast response times—typically under four hours. GES needed enhanced visibility of their fleet to meet contracted service level agreements (SLAs) and effectively support their customers.
More than anything, DIRECTOR has empowered us to make smarter, quicker, better-informed decisions based on real-time data rather than a hunch. We know exactly where our drivers are, and who’s best placed to service each inbound enquiry we receive.
- Tom McLevy, Compliance Officer
Solution:
To address these challenges, Teletrac Navman provided a fully integrated solution centered around its award-winning DIRECTOR platform. DIRECTOR is an advanced fleet tracking system that offers fleet managers real-time data through an easy-to-use interface. It provides a comprehensive range of information, from tracking the location of individual vehicles to monitoring fuel usage and driver performance. This system not only helps to significantly cut fuel costs through more effective route planning but also optimizes vehicle use, increases business productivity, improves driver behavior, and potentially reduces insurance premiums. In addition to DIRECTOR, Teletrac Navman equipped all vehicles with the latest telematics hardware and provided additional training through online modules and ongoing technical support.
The improved visibility has helped us save on the bottom line and reinvest into our growing fleet, bringing new contracts in as our reputation for excellent customer service continues.
Results:
The deployment of the DIRECTOR platform has yielded substantial benefits for GES, enhancing their operational efficiency and service delivery through:
- Meeting 100% of their SLAs: GES has achieved a flawless record in meeting all contractual SLAs, thanks to the increased visibility of their fleet in real time.
- Reduction in Maintenance Events: Improved planning has led to an estimated 25% reduction in maintenance events, resulting in increased vehicle uptime.
- Decrease in Fuel Consumption: Enhanced route planning and job assignment based on fleet visibility have contributed to an estimated 10% reduction in fuel consumption.
About Graham Environmental Services:
Graham Environmental Services (GES) is Scotland’s largest independent pest control firm, with extensive experience in residential, commercial, and industrial environments. This family-run, award-winning business currently maintains a fleet of 53 vehicles.