Challenge:
When Direct Link Express Deliveries opted to implement Teletrac Navman DIRECTOR across their fleet, they were already using another telematics system. However, this previous platform could not provide the insight the company needed to optimize their operations. As James Tomlinson, Director of Direct Link Express Deliveries, explains, they required a solution that would empower them to make better business decisions and enhance fleet visibility.
I am a great fan of Teletrac Navman and DIRECTOR; it’s robust, reliable and makes logistics a much easier task to manage.
- James Tomlinson
Solution:
With the installation of DIRECTOR, along with dashcams and audio recording across the fleet, Direct Link Express Deliveries gained an extra layer of protection for their drivers and increased visibility of operations. James recognized the importance of support from Teletrac Navman to maximize their investment, highlighting the role of his Customer Success Specialist as a crucial partner. “Having a single point of contact to coordinate the implementation of DIRECTOR was great, from scoping our requirements to installation and advising on what training packages would be suitable for us,” James stated. This collaborative approach ensured a smooth transition to the new platform.
Results:
The implementation of Teletrac Navman DIRECTOR has resulted in several key advantages for Direct Link Express Deliveries including:
- Enhanced Fleet Visibility: The team now has complete visibility of each vehicle in their fleet, allowing them to monitor locations across the country in real time.
- Reduced Unnecessary Mileage: The ability to track driver mileage easily has helped the company identify personal use of vehicles, leading to ongoing savings and increased efficiency.
- Improved Operational Management: The DIRECTOR app has simplified logistics management, making it easier for James and his team to maintain productivity, especially with the addition of seven new vehicles to the fleet in early 2019.
About Direct Link Express Deliveries:
Direct Link Express Deliveries operates out of two locations in the South East of England and offers traditional nationwide courier and delivery options, as well as a range of premium services from packing and assembly, through to the installation of new plant and equipment.