Challenge:
The textile recycling sector is not widely recognized for its technological advancements. However, ARB Recycling knew that embracing a digital transformation could significantly enhance their customer service, setting them apart from competitors and fostering growth. With a large customer base requiring timely pick-ups to maintain organized environments, ARB also needed complete visibility of its fleet. The company faced challenges with an outdated telematics system that failed to meet its operational needs, leading to excessive annual maintenance costs that encroached upon profit margins. With an average of 1,500 collections per week and diverse driving styles among its team, the need for a robust solution was critical.
Teletrac Navman’s expert consultancy and exceptional products have helped us realize our mission of providing the finest customer service in our industry, which has not only aided our growth plans but also instilled a renewed sense of pride across the business.
- Joseph Hatton, Fleet Manager
Solution:
Teletrac Navman, specialists in digital transformation, approached ARB Recycling with a focus on solving specific challenges rather than promoting products. They recommended a comprehensive solution that included software, hardware, and training centered around the DIRECTOR platform. This advanced fleet tracking and analytics system provides real-time data in an easy-to-use interface, allowing fleet managers to monitor vehicle locations, fuel usage, and driver performance. Additionally, a dedicated Customer Success Specialist was assigned to ARB, ensuring a single point of contact for support and maximizing the return on investment with a tailored solution.
Results:
The implementation of Teletrac Navman's solution led to significant improvements for ARB Recycling. The results included:
- Enhanced Fleet Visibility: ARB Recycling gained complete visibility over its fleet, enabling smarter decision-making regarding vehicle deployment and improved customer communication.
- Improved Driver Performance: Detailed monitoring of driver behavior resulted in noticeable improvements on the road, contributing to safer driving practices.
- Reduced Maintenance Costs: The increased efficiency of fleet operations led to a significant reduction in annual maintenance costs, allowing ARB to redirect funds toward more critical areas of the business.
About ARB Recycling:
ARB Recycling is a prominent textile recycling company dedicated to providing collection services for textiles, shoes, books, and more from charity shops and hospices across the nation. Operating from three major sites in North Kent, Worcester, and Exeter, along with several sub-sites, ARB efficiently collects from over 1,500 shops, including national chains and individual charity outlets. With a fleet of 50 vans, the company manages both single and multiple weekly collections, leveraging over 40 years of combined charity retailing experience to deliver exceptional service and professionalism.