Challenge:
As a business that deals with vulnerable members of the public, Access Mobility is subject to stringent compliance measures and is answerable directly to Transport for London’s Public Carriage Office. This means vehicles have to be fit for purpose, drivers have to be adequately trained and responsible on the road, and the location of vehicles can be accounted for at all times. While most of the fleet is parked in a central hub overnight, some vehicles are taken home by drivers, leading to instances of unapproved private use. Additionally, the stressful nature of driving on London’s crowded roads resulted in vehicle damage, with repair work starting to impact the bottom line. Access Mobility needed to increase the visibility of its fleet to ensure it remained accountable, compliant, and kept unnecessary costs down.
Effective vehicle tracking is of the highest importance for the business, given we’re working with schools and other local authority organisations. We can give accurate, by-the-second updates on the location of vehicles and expected ETAs to provide that transparency that keeps all stakeholders reassured.
- Angela Cooper, Specialist Coordinator
Solution:
With that in mind, Teletrac Navman provided a fully integrated solution (software and hardware) that revolved around its award-winning DIRECTOR platform. DIRECTOR is an advanced fleet tracking system that enables fleet managers to access real-time data in one easy-to-use interface. It provides fleet managers with a diverse range of information, from the location of individual vehicles (tracked in real time) to monitoring fuel usage and driver performance. When coupled with Teletrac Navman’s Smart Telematics performance reporting, it can also help to significantly cut fuel costs through more effective route planning, optimize vehicle use, increase business productivity, improve driver behavior (which equates to fewer incidents), and potentially reduce insurance premiums.
Results:
The implementation of the DIRECTOR platform has yielded significant benefits for Access Mobility. The results include:
- Enhanced Accountability: The ability to track vehicles in real time has improved the accountability of drivers and ensured compliance with regulatory standards.
- Improved Driver Performance: Monitoring driver behavior has led to more responsible driving practices and a greater sense of pride in vehicle upkeep among the drivers.
- Cost Savings: The reduction in repair and insurance costs has allowed Access Mobility to reinvest in the business and expand its fleet.
Our drivers know we’re monitoring their performance and have alerts set up for out-of-hours usage, so they've become more accountable for their own actions and now take greater pride in the state of their vehicle and driving behaviour. As a result, our repair and insurance premium costs have reduced, which allows us to reinvest back into the business and bring new vehicles into the fleet.
About Access Mobility:
Access Mobility has been providing a special needs transport service to London’s boroughs and local authorities for more than 20 years. The business is committed to ensuring a best-in-class service for those who rely on its team of dedicated drivers and support staff, operating a mixed fleet of 58 vehicles that can accommodate anything from one wheelchair passenger to eight passengers at any one time.